Engage your Customers with the XCALLY MOTION unique technology: Open Channel, Real Time, Powerful, Effective and totally integrated with Asterisk™. Provide the best Customer Journey Experience allowing your Contacts to interact with you using Voice, Video, Web Chat, E-Mail, SMS, Fax and many other Channels.
Using the XCALLY Motion Open Channel Technology API, it is very easy to integrate the Channels you like the best: Social Media (e.g. Facebook or Twitter messaging), external E-Mail or Video Interactions.
XCALLY Motion provides also the integration with many third party software applications available on the market (like CRM or Ticketing Systems).
You can also optimize the interaction between Agent and Customer by using Triggers and Automations especially designed to ease repetitive tasks.
The set-up of the environment is very easy: the userfriendly XCALLY Motion Web Interface offers on-line tutorials and sample configurations useful to create agents, routing, queues, IVR scripts logic and more!