QueueMetrics empowers call centers to measure, control, and improve every aspect of their operations. From tracking agent productivity to monitoring payrolls, sales targets, and ACD/IVR events, QueueMetrics offers unparalleled insights to help you achieve peak performance.
Comprehensive Call Center Analytics
Track Performance with Ease
QueueMetrics enables detailed tracking of inbound and outbound campaigns, providing real-time statistics through customizable wallboards and reports. Monitor and optimize processes as they happen for maximum efficiency.
Simplify Your Workflow
A dedicated agent interface streamlines daily tasks, featuring text message and alarm options. Seamlessly integrate QueueMetrics with popular CRMs like Vtiger and Salesforce. Enhance productivity with a built-in WebRTC softphone and robust quality tracking tools.
Measure Everything That Matters
With over 200 metrics at your disposal, QueueMetrics offers unparalleled visibility into all contact center activities. From live alarms to whisper, spy, and barge monitoring, manage your operations in real time with ease.
A Trusted Solution for Modern Call Centers
QueueMetrics has earned the trust of thousands of businesses worldwide with its robust features and reliability. Available as either a QueueMetrics-Live Cloud service or an On-Premise software package, it’s compatible with major systems like FreePBX, Yeastar S PBX, Grandstream UCM, Issabel, FusionPBX, and VitalPBX.
Key Features of QueueMetrics
- Real-time Monitoring: Stay on top of operations with tools designed for supervisors.
- Dedicated Agent Interface: Simplify workflows with intuitive features tailored for agents.
- Agent Performance Monitoring: Analyze and improve team productivity.
- WebRTC Softphone: A cost-effective alternative to physical phones.
- Customizable Wallboards: From dashboards to large-screen displays, tailor your wallboard to suit your needs.
- Custom QA Forms: Streamline quality assurance with customizable forms.
- Scheduled Reports: Receive customized reports directly in your inbox.
- Outbound Call Tracking: Monitor both inbound and outbound campaigns effortlessly.
- Custom Reports: Metrics tailored specifically to your business requirements.
- Remote Working: Equip your team for today’s flexible work environment.
- High Availability: Set up clusters to ensure seamless operation even in challenging conditions.
- White Label Service: Create a fully branded and customized contact center solution.
Why Choose QueueMetrics?
QueueMetrics is the ultimate solution for businesses seeking to optimize their contact center processes. With over 15 years of experience, it offers unmatched analytics, user-friendly tools, and the flexibility to meet the demands of modern call centers.Take the first step toward a smarter, more efficient contact center. Choose QueueMetrics today!
